An Analysis of Diversity Management for a Diverse Workforce in the Hospitality and Tourism Industry

Journal: Advanced Management Science (AMS)
Author: Tien-Chin Wang, Hsiu-Chin Hsieh*

This is an open access article distributed under the Creative Commons Attribution License, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited


The diversity management has been implemented in the hospitality and tourism industry
since the past decade. This report conducts a secondary research based on some contemporary journals, academic resources which are related to diversity management to obtain an insightful understanding and comprehension of the theoretical and practical implications of the diversity management in the hospitality and tourism industry. The purpose of this report is to analyses the diversity management in the tourism industry in order to explore different perspectives of several different stakeholders in the key issue addressed. Initially, this report presents a literature review that summarised the contemporary issues of diversity management from a set of readings. Second, this report explores some different perspectives in terms of the industry, organisation, government, consumer and academic aspects in the hospitality and tourism industry. Finally, some implications and recommendations will be provided for the industry to draw an improvement in implementing the diversity management in the future.


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